Frequently Asked Questions

1, Shipping Methods

We send products by EMS express. It normally takes 7 days to UK / France / Germany / Netherlands / other Europe countries. It normally takes 5 days to USA / Canada / Australia. If you want to speed it up, please contact us. We will send parcel by TNT express or DHL express.

2, Shipping Fee

It spends £9.99 for each item. And it is Free Shipping when your order over £99.

3, Tracking Items Method

We will send you an email with tracking number and tracking link after sending out your items, and you can track the status of your parcel online. Usually the tracking number will be valid in 48 hours.

4, Payment Methods / Security

We accept PayPal. If you have PayPal account, you can pay by your PayPal account directly. We also accept Credit Card by PayPal. But is PayPal secure? Yes, here is PayPal official answer: "Your financial security is our highest priority. You're protected from any unauthorized payment made from your PayPal account."

5, Processing Time

Each zentai suit is custom made by our tailors. It takes about 7 days to make suits.

6, Privacy Policy

We collect personal information directly from you and your transactions with us. We use your information to provide you with our products and services, or respond to your inquiries. We adhere to a strict privacy policy. And hence the mean your information will not be shared, sold, or distributed.

7, Return Policy

Each costume is custom made by our tailors. The suit can be from bigger to smaller, but can't be from smaller to bigger. So, if the size of suit is small, you may remain it, and it is unnecessary to return it. Sometimes you may reorder one, and get discount. But If the items are with the quality problem, you can get full refund. (not including the shipping fee).  The first thing is to contact us.

8, About Us

InZentai is a leading company in the Lycra Spandex Zentai Suits, Spider-Man Costumes, Superhero Costumes. We sold these costumes directly from our factory. There are 3 designers and more than 30 tailors in our factory. Whether you choose a standard size or give us your custom measurements, each suit sold at InZentai will be custom made by our tailors. 

9, Contact Us

Please feel free to Contact Us for Any Reasons.